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If you’re having trouble logging in to the community area, there’s usually a quick and simple fix! Take a look at our troubleshooting guide below for advice.
At the moment, your SAA shop account (where you buy your art materials and join the SAA) is separate from your community account – this is why if you’re not already logged in to the community area, we’ll ask you to enter your details again.
As these accounts are separate, please do bear in mind that if you change your password or email address on one account, it won’t automatically update the other.
As the two accounts are separate, if you’ve changed your password on the shop website, it won’t have changed over here on the community area! But it’s easy to reset your password by following these steps:
Firstly, welcome to the SAA! A friendly member of the SAA team will create your community account within 1 working day of joining. Watch out for an email asking you to set your password – once you’ve received this and chosen a password, you’re all set!
If you’re still having trouble logging in, please don’t hesitate to get in touch